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Refund Policy

URBAN MEDIQUIP offers Normal shipping as well as Urgent Shipping in all over India, on all orders. In Normal Shipping, customers usually receive their orders within 3-5 business days and in urgent shipping, customer usually receive their orders within 1-2 business days. Both normal/urgent shipping charges can be varied as per the company norms/market scenarios.  The customer is responsible for any import duty that may be levied upon their order.

If you have any questions about the expected delivery period for your address, please call us at +91 8448704667 or you can login your account over the website and get the delivery status.

URBAN MEDIQUIP offers a 7 days replacement and it is only available on selected products. Replacement is considered only in case when the product is not used or is sealed packed. If the product is used/damaged, replacement will be null and void. Please get in touch with us within 7 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. URBAN MEDIQUIP will dispatch a replacement as soon as we receive your returned order. Courier charges for returning the product will be borne by the customer itself. 

 

 

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In case of cancellation of orders, the value of which is more than INR 20,000/-, there will be a cancellation charge of 5% to cover the payment gateway cost and order processing cost.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@urbanmediquip.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@urbanmediquip.com and send your item to: Urban Mediquip, Unit No. 2 , First Floor, CSC-5, Near Varun Apartments, Sector-9, Rohini, 110085 Delhi DL, India.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Urban Mediquip, Unit No. 2 , First Floor, CSC-5, Near Varun Apartments, Sector-9, Rohini, 110085 Delhi DL, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CONTACT US
For more information about our return practices, please contact us by e‑mail at hello@urbanmediquip.com or by mail using the details provided below:

Urban Mediquip - Your Requirement Our Equipment
[Re: Privacy Compliance Officer]
Urban Mediquip, Unit No. 2 , First Floor, CSC-5, Near Varun Apartments, Sector-9, Rohini, 110085 Delhi DL, India